Support
We're here to help.
Stuck on something, or just need a hand? Tell us what is going on and we will help you sort it out.
Before you contact us
To help us sort things quickly, it is handy to have these ready:
- The email address on your Just Cooked account
- A short description of what is going on
- Your device and operating system version (iPhone, Android)
- The version of the app you are using
- Any error message you have seen
Account help
- Can't log in? Make sure you are using the same way you signed up, whether that is email, Google, or Apple sign-in. If you used an email code, check your inbox and spam for it.
- Want to delete your account? See our account deletion page for the steps.
Subscription help
- Billing questions? Subscriptions are handled by the App Store or Google Play. Check your store account for details.
- Cancelling? Manage your subscription in your device's app store settings.
Response times
We aim to reply within 24 to 48 hours on business days. For urgent issues, please call the support line above. You may also find a quick answer in our FAQ.