Support

We're here to help

How Can We Help?

If you're experiencing issues with the Just Cooked app or have questions about your account, our support team is ready to assist you.

Contact Us

You can reach our support team through the following channels:

Before You Contact Us

To help us resolve your issue as quickly as possible, please have the following information ready:

  • The email address associated with your Just Cooked account
  • A description of the issue you're experiencing
  • Your device type (iPhone, Android) and operating system version
  • The version of the Just Cooked app you're using
  • Any error messages you've received

Common Issues

Before reaching out, you may find answers to common questions in our FAQ section.

Account Issues

  • Can't log in? Make sure you're entering the correct email address and check your inbox (including spam) for the one-time passcode (OTP).
  • Want to delete your account? Visit our account deletion page for instructions.

Subscription Issues

  • Billing questions? Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Check your store account for billing details.
  • Cancel subscription? Manage your subscription through your device's app store settings.

Response Times

We aim to respond to all support enquiries within 24-48 hours during business days. For urgent issues, please call our support line.